Returns + Exchanges

Return & Exchange Policy

At Samsung Outlet Lahore, we are committed to providing our customers with genuine Samsung products and a reliable shopping experience. Please read our return and exchange policy carefully before placing your order.

1. Return & Exchange Period

Customers may request an exchange within 7 days of receiving the product if the product is found to be:

• Defective or not functioning properly upon delivery
• Damaged during delivery
• Affected by a manufacturing defect
• Different from the product originally ordered

Requests made after 7 days of delivery may not be accepted.

2. Product Condition

To be eligible for an exchange, the product must be returned with:

• Original packaging and box
• All accessories and components
• User manuals and documentation
• Warranty card, where applicable
• Free gifts or promotional items included with the order
• Original invoice or proof of purchase

The product should be in the same condition in which it was received.

3. Damaged Products

Customers are advised to carefully inspect the package at the time of delivery.

If the outer packaging appears damaged, opened, tampered with, or broken, please notify the delivery representative immediately and contact us as soon as possible.

For any damage or defect discovered after receiving the order, please contact us within 48 hours of delivery and provide clear photographs or videos of the product and packaging.

4. Wrong or Missing Items

If you receive an incorrect product, missing accessory, or an incomplete order, please contact our customer support team within 48 hours of delivery.

We may request photographs, videos, the order number, and other information to verify the issue.

Once the issue is verified, we will arrange an appropriate solution, which may include replacement of the incorrect or missing item.

5. Non-Returnable Products

Products may not be eligible for return or exchange if:

• The product has been used, damaged, or physically altered by the customer.
• The original packaging, accessories, manuals, or other components are missing.
• The product has been damaged due to misuse, negligence, accidents, liquid damage, or unauthorized repairs.
• The return request is made after the applicable return/exchange period.
• The product is returned without valid proof of purchase.

6. Change of Mind

We generally do not accept returns or exchanges simply because a customer has changed their mind, selected the wrong model, color, storage capacity, or specifications.

Customers are encouraged to carefully review the product specifications before placing an order.

7. Warranty & Manufacturing Defects

Products covered by a manufacturer’s warranty may be subject to the applicable Samsung warranty terms and conditions.

For warranty-related issues after the return/exchange period, customers may be directed to an authorized Samsung service center or the applicable warranty service provider.

8. Exchange Process

To request an exchange, please contact us with:

• Order number
• Customer name and contact number
• Product name/model
• Description of the issue
• Clear photographs or videos showing the defect or damage
• Photographs of the original packaging, where applicable

Our team will review the request and inform you about the next steps.

9. Refunds

Approved refunds, where applicable, will be processed according to the payment method and circumstances of the order.

Please note that an exchange may be offered instead of a refund where the product is eligible for replacement.

10. Return Shipping

If the product is confirmed to have been delivered damaged, defective, or incorrect due to an error on our part, we will guide the customer regarding the return or exchange process.

If a return is requested for reasons not covered under this policy, any applicable shipping or handling charges may be the customer’s responsibility.

11. Policy Changes

Samsung Outlet Lahore reserves the right to update or modify this Return & Exchange Policy when necessary. Any changes will be posted on this page.

Contact Us

For return or exchange requests, please contact us:

Email: info@samsungoutletlahore.com
Phone: +92 321 8856014
Address: M Floor, Commercial Area, 110 DD Block, DHA Phase 4, Lahore, 54000

Please include your order number and a brief description of the issue when contacting our support team.