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Return to shopDelivery & Shipping Policy
At LG Store, we are committed to providing our customers with a smooth, convenient, and reliable delivery experience. We carefully process every order and make reasonable efforts to ensure that products are delivered safely and within the estimated timeframe.
Order Confirmation
After an order is placed through our website, our team may contact the customer to confirm the order details before processing it. Customers are responsible for providing accurate information, including their full name, contact number, and complete delivery address.
Orders with incomplete or incorrect information may experience delays until the required details are confirmed.
Delivery Areas
LG Store provides delivery services to customers across Pakistan. Delivery availability may vary depending on the product, customer’s location, and applicable delivery arrangements.
Customers in Lahore may be eligible for same-day delivery, subject to product availability, order confirmation, delivery location, and the time at which the order is placed.
For customers in other cities, delivery generally takes 1–2 working days, depending on the destination and delivery service.
Delivery Time
The delivery time provided at the time of order is an estimated timeframe and is not a guaranteed delivery date. Delivery may take longer during weekends, public holidays, promotional campaigns, high-demand periods, or due to circumstances beyond our control.
Customers will be informed if there is any significant delay affecting their order whenever possible.
Delivery Charges
Applicable delivery charges, if any, will be communicated to the customer during the order confirmation process.
Delivery charges may vary depending on the customer’s location, product type, order size, delivery requirements, and applicable courier or transportation arrangements.
For certain products or locations, special delivery arrangements may be required due to the size, weight, or nature of the product.
Receiving Your Order
Customers are advised to carefully inspect the package at the time of delivery. Please check the outer packaging for any visible signs of damage, opening, tampering, or mishandling.
If the package appears damaged or tampered with, customers should notify the delivery representative immediately and contact LG Store as soon as possible.
Customers may be requested to provide photographs or videos of the package and product to help us investigate any delivery-related issue.
Product Damage During Delivery
We take reasonable precautions to ensure products are securely prepared for delivery. However, if a product appears to have been damaged during transportation, customers should report the issue promptly after receiving the order.
Our team may review the condition of the product, packaging, and available delivery evidence before determining the appropriate resolution.
Failed Delivery
Customers are responsible for being available at the provided delivery address or making suitable arrangements to receive their order.
If delivery cannot be completed because the customer is unavailable, the address is incorrect, the contact number is unreachable, or other information provided by the customer is inaccurate, additional delivery arrangements may be required.
Any additional delivery charges resulting from repeated delivery attempts may be applicable.
Order Cancellation
Customers who wish to cancel an order should contact LG Store as soon as possible. Once an order has been processed or dispatched, cancellation may no longer be possible.
In such cases, the customer may need to receive the product and follow the applicable return procedure.
Delays Beyond Our Control
LG Store is not responsible for delays caused by circumstances beyond our reasonable control, including courier delays, severe weather, road closures, public holidays, technical issues, or other unforeseen circumstances.
We will, however, make reasonable efforts to assist customers and provide updates regarding delayed orders.
Contact Us
For any questions regarding delivery, customers can contact LG Store and provide their order number, name, contact number, and delivery details. Our support team will assist with order and delivery-related queries.
Email: info@samsungoutletlahore.com
Phone: (+92)321-8856014